Terms of service

Welcome to BLYTH

These Terms of Service (“Terms”) govern your access to and use of the Blyth platform. By creating an account or using Blyth, you agree to these Terms. If you do not agree, please do not use the platform.

1. General overview

1.1 Acceptance of Terms

By creating a Blyth account or using the platform, you agree to these Terms of Service and any applicable policies referenced in them. If you do not agree with these Terms, you may not use Blyth.

1.2 Blyth’s Role

Blyth is a marketplace that connects neighbors with independent helpers who offer services and items.
Blyth does not directly provide, sell, or fulfill the services or items listed by helpers and is not a party to transactions between neighbors and helpers. Helpers are responsible for the accuracy of their listings, the quality and legality of their services or items, and fulfilling their obligations to neighbors.

1.3 Account & Verification

You must be at least 18 years old to create and maintain a Blyth account. We use the date of birth you provide during registration to confirm that you meet this requirement, and we may ask you to reverify your age if we have reason to believe it’s inaccurate.
Helpers must complete identity verification before publishing any listing. This requires submitting a valid government-issued photo ID, a live selfie for identity matching, and a linked and verified bank account. Blyth will not allow a helper account to publish listings until this verification is complete.
Some helpers require a neighbor to complete this same identity verification — a government-issued photo ID and a live selfie — before that neighbor can request a specific booking option. This is the helper’s own choice per listing, shown on the listing and again at checkout, and only ever applies to the booking option(s) they’ve chosen to require it for. It never applies to buying an item.
If you register as a business, you must also provide business registration information and a valid Employer Identification Number (EIN) before your business listings go live.
You are responsible for providing accurate, current information, and you must keep your account credentials — including your password and any verification codes sent to you — secure and confidential. You must not share your login credentials with anyone else, must not impersonate another person or create an account using false or misleading information, and must notify us immediately at support[at]blythapp.com if you believe your account has been compromised or accessed without your permission.

1.4 Safety for In-Person Meetings

Many orders involve meeting another user in person to exchange an item or provide a service. You’re solely responsible for your own safety and judgment in these meetings.
We recommend meeting in a public place when practical, telling someone else when and where you’re meeting, and trusting your own judgment if something feels wrong.
Blyth does not conduct criminal background checks on users and cannot guarantee the identity, intentions, or conduct of any other user, even one who has completed identity verification. Identity verification confirms that a person’s government ID matches their selfie — it is not a safety or background screening.

2. Orders, Payments & Security

2.1 Orders & Confirmation Codes

Each Blyth order may include a confirmation code that the neighbor provides after receiving the purchased item or completed service.
When the correct confirmation code is entered, the order is considered completed and the helper’s eligible earnings may be released for payout.
You should not share a confirmation code until you have received the item or service associated with the order.

2.2 Payment & Orders

A default payment method is required before you can request a booking or purchase. Requesting places a hold on your card for the order total — you are not charged until the helper confirms the order, at which point the hold is captured.
If a helper does not confirm an order, the hold is released and you are not charged.
Once an order is confirmed and the hold is captured, cancelling it has a cost: whoever cancels — neighbor or helper — is responsible for Blyth’s service fee on that order, which is non-refundable once charged.
Blyth’s service fee for a helper has two parts: a platform commission, and a share of the payment processor’s own transaction fee. Helpers pay no platform commission on their first $250 in lifetime completed sales; once completed sales pass that amount, the commission applies to sales above it. The payment processor’s own transaction fee applies to every sale, including those within this free tier, and is split between the neighbor and the helper.
Once a neighbor enters the correct confirmation code, Blyth typically releases the helper’s eligible earnings for payout within 2 business days. If an order becomes subject to a dispute, fraud review, or other investigation under Section 2.4, the payout is placed on hold until that review is resolved.

2.3 Fraud & Scam Prevention

Blyth uses several safeguards to reduce the risk of scams, including: identity verification for helpers, and for a neighbor where a listing requires it (Section 1.3), a card hold that isn’t captured until a helper confirms an order, confirmation codes that release payout only after a neighbor confirms they actually received what they paid for, and staff review of disputes and reported accounts.
Keep all communication, payment, and booking on Blyth. We cannot verify, protect, or refund a payment made outside the app, and a request to move a conversation or payment off-platform is itself a common warning sign of a scam.
Never share your password, one-time verification codes, or full bank account details with another user. Blyth staff will never ask you for your password or a one-time code over chat, email, or phone.
Order-related messages may be reviewed by our staff when needed to investigate a report, dispute, or suspected fraud, or to keep the platform safe — see our Privacy Policy for more on how we handle message content.
If you suspect a listing, message, or account is fraudulent, report it immediately using the Report option in the app, or by contacting support[at]blythapp.com. Blyth may restrict, suspend, or remove an account while we investigate a report.

2.4 Disputes

If you have a problem with an order, either party may file a dispute directly from the order in the app: any time before the order is marked completed, or within 3 days after it’s marked completed. Once that 3-day window has passed, the order can no longer be disputed by either party — this is one reason to confirm an item or service is right, and share the confirmation code, only once you’re satisfied.
While a dispute is open, the order’s payout is placed on hold, and no one else may file a further dispute on that order until it’s resolved.
A Blyth staff member assigned to a dispute reviews the evidence submitted by both parties and may also review the order’s own message thread between the neighbor and helper, and either party’s history of past disputes, before making a decision. The staff member who begins reviewing a dispute is the one who resolves it.
After reviewing a dispute, Blyth may release eligible funds, issue a refund, deny the dispute, or request additional information from either party. Blyth’s review does not guarantee a particular outcome.
If a dispute is resolved in the neighbor’s favor, the neighbor is refunded in full, including Blyth’s service fee — since that cost isn’t refunded by the payment processor once charged, it’s deducted from the helper’s earnings instead. If a dispute is resolved in the helper’s favor, no refund is issued.

2.5 Prohibited Listings

You may not list, sell, request, or provide illegal goods or services through Blyth.
Prohibited listings may include illegal goods or services, counterfeit items, stolen property, or anything that violates applicable laws, regulations, or Blyth’s Community Guidelines.
Blyth may remove listings or restrict accounts that violate these requirements.
See our Community Guidelines for additional rules regarding prohibited content, goods, and services, and our Copyright Policy for how to report copyright infringement.

3. Content You Post

3.1 License You Grant Us

When you post a listing, photo, review, or other content on Blyth, you keep ownership of it. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and distribute that content as needed to operate and promote the platform — for example, showing your listing to other users or featuring it in the app.
This license ends when you delete the content or your account, except for copies we’re required or permitted to retain for legal, security, or dispute-resolution purposes, as described in our Privacy Policy.

3.2 Your Responsibility

You’re solely responsible for the content you post. You confirm that you own it or have the right to post it, and that it doesn’t infringe anyone else’s rights or violate these Terms, our Community Guidelines, or applicable law.
We don’t review every piece of content before it’s posted. We may remove content, without notice, that we believe violates these Terms, our Community Guidelines, or the law.

3.3 Reviews

Reviews must reflect your own honest experience with an order. You may not post a review you were paid or incentivized to write, or one for an order you weren’t actually part of.
We may remove a review that violates this policy or our Community Guidelines, but we don’t edit the content of reviews ourselves.

3.4 Public Posts & Feed

Listings, reviews, and certain profile information are visible to other users and, in some cases, to the public — see our Privacy Policy for details on what’s public versus private.
Order-related messages between a neighbor and a helper are private between the two of you and our staff, and are not shown in any public feed or listing.

4. Termination

4.1 Termination & Account Deletion

Blyth may suspend, restrict, or terminate an account if we reasonably believe the account or its activity violates these Terms, our Community Guidelines, applicable law, or creates a risk to other users or the platform.
You may delete your account at any time through Account Settings.
Account deletion may not immediately eliminate information that Blyth is required or permitted to retain for legal, security, fraud-prevention, financial, dispute-resolution, or other legitimate purposes, as described in our Privacy Policy.

4.2 Changes to These Terms

We may update these Terms from time to time. When we make material changes, we may provide notice through the app or other appropriate means.
Your continued use of Blyth after updated Terms become effective means that you accept the revised Terms.

4.3 What Survives

Sections 2.4 (Disputes), 3 (Content You Post), 5 (Disclaimers & Limitation of Liability), 6 (Indemnification), 7 (Governing Law & Disputes), and any other provision that by its nature should survive, remain in effect after your account is terminated or deleted.

5. Disclaimers & Limitation of Liability

Blyth is provided “as is” and “as available,” without warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement.
We don’t guarantee that the platform will be uninterrupted, error-free, or secure, or that any listing, review, or user is accurate, safe, or legal. Blyth is not a party to transactions between neighbors and helpers and is not responsible for the conduct, acts, or omissions of any user, on or off the platform.
To the fullest extent permitted by law, Blyth and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising from your use of the platform.
To the fullest extent permitted by law, our total liability to you for any claim arising from these Terms or your use of Blyth will not exceed the greater of $100 or the amount of fees you paid to Blyth in the 12 months before the claim arose.
Some jurisdictions don’t allow the exclusion or limitation of certain damages or warranties, so some of the above limitations may not apply to you.

6. Indemnification

You agree to defend, indemnify, and hold harmless Blyth and its officers, employees, and agents from any claim, damage, loss, or expense (including reasonable attorneys’ fees) arising from your use of the platform, your content, your violation of these Terms, or your violation of any right of another person or entity.

7. Governing Law & Disputes

These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-law principles.
Any dispute arising from these Terms or your use of Blyth that isn’t resolved through our in-app dispute process (Section 2.4) will be subject to the exclusive jurisdiction of the state and federal courts located in Maryland, and you consent to that jurisdiction and venue.

8. App Stores

If you downloaded Blyth from the Apple App Store or Google Play, you’re also bound by that store’s own terms of service, in addition to these Terms. Where there’s a conflict between these Terms and a store’s terms specifically about the use of software from that store, the store’s terms control for that issue.
Each app store is a third-party beneficiary of these Terms and may enforce them against you, but is not responsible for providing support or maintenance for Blyth, and is not responsible for addressing any claim relating to the app.

9. Company Information & Contact

Blyth is operated by [COMPANY NAME], LLC, a Maryland limited liability company, located at [COMPANY ADDRESS].

Questions about these Terms, an order, or a dispute? Reach us at support[at]blythapp.com, or use the Report option or an order’s dispute flow in the app.